Un Cachito de la vida

Un Cachito

Un Cachito de la vida - A little piece of Cameron's life

I consider myself fairly savvy with computers and associated things, so I'd never feel the urge to use the Geek Squad - Best Buy's pay-a-lot-of-money-for-a-techy program. Well, I just had a bad experience with them yesterday and whereas I was neutral before, I would not recommend them to anyone now.A couple in my church group had a wireless network that was apparently set up a while ago (probably months). They asked around at church a bit to see if anyone could hook things back up for a little extra cash. I volunteered, though I declined monetary payment. On a tangent, I read a guy say that after being taken for granted, he always charges for his computer services, even if it's food or something else - just so they know it's not for free. I thought that was a great idea, so I settled on a dinner or two. Anyway, the set up took longer than I thought, largely because when the GS came out before, they changed passwords and WEP keys, etc. but left no usernames or passwords. None at all. I couldn't believe that, but I think I read elsewhere on Google where that was the case. I don't want to go into all the details, but this couple was eventually able to get some information, which was helpful. However, they were not given a username and password to log in to the wireless router. That's important. I spent a while on the phone yesterday and talked with a girl who was very polite, but refused to help me with my questions (Can you tell me what the password is that you set on my box?) because the warranty was out of date. This is a password they set but didn't write down anywhere. They apparently don't have standard passwords either.At any rate, I wasn't too happy with the call. To every question, she politely refused to help. So, I ended up just resetting the wireless router to the defaults and starting over. The moral is that customer service matters and if an organization isn't willing to help their customers on (what I would think are) obvious things, they don't deserve my business or recommendations.

Posted by charr at 4:42 PM

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